SwatchPAY! - Cembra Money Bank

A SwatchPAY! Watch is a Swatch you can pay with! The watch uses a virtual card, linked to your Cembra Money Bank credit card.

The watch costs CHF 85. SwatchPAY! is part of the "New Gent" line from Swatch and the case diameter is 41 mm.

In Switzerland the contactless payment limit without a PIN is restricted to CHF 40. To pay higher amounts, you must also enter the PIN code of your card on the card terminal.

Yes, you can also use SwatchPAY! abroad.

At the moment, only one card can be linked to each SwatchPAY! Watch.

To create your account and link your credit card, you need an internet connection.

All you have to do is buy the watch; the rest is fast, easy and free.

No. All the mandatory data needs to be entered in the store, with the watch on the SwatchPAY! Box. Only the card validation can be done afterwards.

With the app you can remove the link to your credit card, but some non-sensitive data will still be stored on the watch. To completely remove it, please visit a Swatch store.

The SwatchPAY! Box is the secure link that connects your SwatchPAY! Watch with your mobile device and uploads the virtual card. It's a BLE (Bluetooth Low Energy) and NFC (near field communication) reader.

Mobile devices running Android 4.4 or iOS 10 and above.

All data received by the SwatchPAY! Box is from the payment network TSP (token service provider) and is encrypted. With standard BLE encryption to protect all communication with your mobile device, you can feel safe using the SwatchPAY! Box. Swatch cannot read or use your data.

A Secure Element is a tamper-resistant chip capable of securing confidential and encrypted data such as credit card data, in accordance with the regulations and security requirements set forth by trusted authorities.

Please contact our customer service at: +41 44 439 40 20. In addition, you should suspend the virtual card in the SwatchPAY! App. Go to "My SwatchPAY!", select your card and press the "Suspend" button. You can also delete your virtual card and token. Once the virtual card is suspended or deleted through the app, the watch can no longer be used to pay.

Please contact our customer service at: +41 44 439 40 20. In addition, you should suspend the virtual card in the SwatchPAY! App. Go to "My SwatchPAY!", select your card and press the "Suspend" button.

To repair your watch, please head to a Swatch store. Before the Swatch specialists can fix your watch, you must suspend or remove the payment function. You will in addition have to sign a document in the Swatch store that confirms that you've suspended the virtual payment card before handing the watch in for repair.