Self-Service
The Cembra App gives you control at any time of your credit card(s):
Our Self-Services:
- Modify your personal information (change your address, telephone and e-mail)
- Pause and reactivate card(s)
- View PIN
- Check your invoices activate and deactivate push notifications
Talk to us.
Contact us if you can’t find the answer via Self Service.
Cards
Block your credit card
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If your credit card has been damaged, lost or stolen, you can block and reactivate it yourself at any time using the Cembra App.
Please contact our customer service in any case, should you notice unusual purchase amounts on your credit card account or if you have definitely lost your credit card: 044 439 54 50.
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24 hours
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Register now and benefit from the Cembra App
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Order your personal registration letter for the Cembra App now.
Order personal registration letter
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24 hours
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Lost or stolen credit cards
International +41(0)44 439 54 50
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7 days a week
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Questions about Certo! credit cards
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044 439 54 50
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Mon-Fri:
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08.00-18.00
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Questions about Certo! credit
cards and the application
process
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Questions about TCS credit
cards
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044 439 40 38
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Mon-Fri:
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08.00-18.00
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Questions about TCS credit
cards and the application
process
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Questions about other
credit cards
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044 439 54 50
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Mon-Fri:
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08.00-18.00
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Questions about the various
credit cards and the
application process
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Questions about the announcement of the price increase
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044 439 54 50
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Mon-Fri:
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08.00-18.00
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Car Financing
Customer service
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044 439 54 50
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Mon-Fri:
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08.00-12.00
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Customer service for new and
existing customers
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13.00-17.30
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Loans
| Customer service Cembra |
044 439 54 50 |
Mon-Fri: |
09.00-18.00 |
| Questions about Cembra loans |
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| Customer service cashgate |
044 439 54 50 |
Mon-Fri: |
08.30-17:00 |
| Question about cashgate loans |
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Savings
Medium-term bonds
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044 439 54 00
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Mon-Fri:
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09.00-17.00
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Questions about the product or
service
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Investment accounts
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044 439 54 00
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Mon-Fri:
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09.00-17.00
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Questions about the product or
service
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General enquiries
For general enquiries
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044 439 54 50
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Mon-Fri:
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08.00-12.00
13.00-17.30
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