Mastercard® Identity Check™

We need your current mobile phone number so that you can use Mastercard Identity Check. You can let our customer service know this at any time at +41 44 439 40 20. You can then automatically use Mastercard Identity Check at every participating online store.

Yes. To enable you to also use Mastercard Identity Check with the additional card, as with the main card, we need a valid mobile phone number for the additional cardholder. You can let our customer service know this at any time at +41 44 439 40 20.

The participating online stores show the Mastercard® Identity Check™ logo on their websites.

Mastercard Identity Check is there to ensure safe online purchases. For this reason, the authentication process must be observed for each purchase if the merchant asks for it.

In the input window where you have to enter the code, you can resend the SMS to the mobile number which is stored in your Cembra client profile.

If you still don’t receive an SMS, check that your mobile phone is able to receive an SMS and whether you are using the mobile phone with the number that is stored with Cembra.

We don’t have your current mobile phone number? You can let our customer service know this at any time by calling +41 44 439 40 20.

To deal with rejected payments as quickly as possible, please call us. We can be contacted 24×7 at: +41 44 439 40 30.

Call customer service at +41 44 439 40 20 and let us know your new number.

The use of Mastercard Identity Check doesn’t change anything. You still have the option to challenge unauthorised transactions in writing within 30 days provided that you have exercised due care.

The Mastercard Identity Check window appears only when you have started the payment process for an online purchase requiring Mastercard Identity Check.
The https:// at the start of the web address or a closed padlock indicates that the Mastercard Identity Check window is really from Cembra Money Bank and the connection is secure.

Any other requests such as to register for Mastercard Identity Check or update your personal data do not originate from Cembra.
IMPORTANT: Cembra will never ask you to disclose confidential information about your credit card by e-mail or SMS. Please do not respond to fraudulent enquiries of this nature. These are “phishing” e-mails. Instead, please forward them to us at: antiphishing@cembra.ch.