In the event that the card is lost or stolen, you must have it blocked immediately by calling 044 439 40 20. This service is available 24 hours a day, 365 days a year. If you are abroad, you can contact us on +41 (0)44 439 40 20. We recommend making note of this 24-hour service number, which is also on the back of your credit card, in a separate location or saving it directly in your mobile phone. We will charge you a fee of CHF 20 for the replacement card.