Private · Leasing · Customer center

Cembra AI assistant

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Welcome.

I am Cembra AI Assistant and I am happy to assist you with your questions about leasing and migration.

How can I help you?

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Changes: When do they take effect? expand_more

The changes take effect on 1 March 2025. From 5 March 2025, the new invoice will be sent to you with a due date of 1 April 2025.

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Change of contract number: What should I do? expand_more

This change has no impact on the contract terms and is only important if you contact our customer support.

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Standing order in case of contract change: What should I do? expand_more

The standing order can remain in place, you do not need to do anything.

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Monthly invoice: Why do I now receive it monthly? expand_more

We have updated our operating system. Therefore, you now receive a monthly invoice so that you always have an overview.

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Invoice fees (CHF 2.50): Why are these fees now charged to me? expand_more

You currently receive a monthly paper invoice. To avoid these costs, you can deactivate the paper invoice in the Cembra App and receive the invoice overview directly in the app:

-> Cembra App -> More -> Settings -> Paper Invoice

Please also activate push notifications so that you stay informed about new invoice entries:

-> Cembra App -> More -> Settings -> Push Notifications

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Payment agreement: Is it still valid? expand_more

Yes, the agreement remains valid.

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QR codes for payment agreement: Can I still use them? expand_more

Yes, they are still valid and can be used.

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Telephone consultation for unanswered questions: How can I reach you? expand_more

For questions regarding migration, we are available at +41 44 505 68 99 .

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