Credit card bill

You can order up to five payment slips via eService. You will find these under "Support centre" in the "Payment slip orders" sub-category. Here, you can select the credit card required and set the number of payment slips that you need via the dropdown menu. Once you are finished, confirm your order by clicking "Order". The payment slips will then be sent to you by post.

You can arrange for a direct debit to be set up by means of a Direct Debit form. The form is available for download under "Support centre", in the "Important information" sub-category and under "Other documents". Alternatively, you can picture_as_pdf click here to open the form.
It is not possible to pay direct debits in instalments.

You can pay your monthly bill using a QR-bill or an orange payment slip in the following ways:

• Via private e-banking with your bank or Postfinance

• At a post office counter, for a fee

• Via direct debit (LSV) taken directly from your postal or bank account

Please make sure that you always use the Cembra QR-bill or the orange payment slip for payment.

The QR-bill will replace all current red or orange payment slips as the new payment slip, after a transition period. The digital options make paying bills easier all round.

From September 2020, Cembra will start using the QR-bill for monthly credit card bills for Fnac Mastercard customers. All other credit cards will follow suit from the start of 2021. Until the QR-bill is introduced for all credit cards, you can continue to pay your monthly bill as usual, via the orange payment slip.

In eService, we differentiate between ongoing transactions, pending transactions and executed transactions.

1. Ongoing transactions:
   All of your ongoing transactions that have been made since the last bill and have definitely been booked are visible under "Accounts and cards", in the "Transaction history" sub-category and under "List view".
   Once the new bill has been created, the ongoing transactions will no longer be visible in the list view. It may take several days to create the monthly bill. After this period of time, all of the booked translations will be listed in the monthly bill, which will take the form of a PDF document.

2. Pending transactions:
   Pending transactions cannot be displayed. They are, however, accounted for in the total amount under "Pending transactions" in the "Account overview".
   Pending transactions are transactions that have not yet been definitively booked, but have already been deducted from the credit limit.
   Security deposits also belong in this category (e.g. for hire-car reservations).

3. Executed transactions:
   All transactions that are visible on one of your monthly statements.

An unjustified charge – provided that you cannot clear it up directly with the contractual partner – must be reported in writing to Cembra Money Bank AG within 30 days of the billing date, along with all of the relevant documents (emails, letters, information regarding telephone conversations, receipts, etc.).
You can download the Complaints form picture_as_pdf here .

Yes, but the payment slip must be detached from the QR-bill. Extra lines have been printed on it for this purpose (including the scissors symbol). The payment slip can then be used at a post office counter, or attached to a paper payment order.

Please note that a fee is payable for payments made at a post office counter. Payments made via bank transfer/e-finance or direct debit (LSV) are free of charge.