Self service
With the Cembra App, you can easily and conveniently take care of many matters yourself - at all times:
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Adjust personal data (e-mail address, residential address, mobile number)
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Pause and reactivate credit card(s)
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View PIN
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View invoices
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Enable and disable push notifications
Not registered yet?
Order your personal registration letter for the Cembra App now.
Contact via e-mail
Are you unable to complete your request in the Cembra App and would like to contact us by e-mail? We are happy to assist you.
To process your request quickly and securely, please note the following :
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Our e-mail address info@cembra.ch is exclusively available to customers with an existing contractual relationship with Cembra. Requests without a valid contract number cannot be processed
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Please do not send us sensitive personal data. For security reasons, we kindly ask you not to transmit passwords or credit card numbers via email.
For all other inquiries, please contact our customer service by phone. Details can be found on the Cembra website at https://www.cembra.ch/en/customer-center/ .