IKEA Family Credit Card

With your personal PIN code, you can use your credit card wherever you identify yourself and make payments by entering a PIN (e.g. in Migros branches, at petrol stations or when withdrawing cash from ATMs). PIN entry replaces your signature. The respective Mastercard contract transaction determines whether a transaction is carried out by signature or PIN entry. Your PIN will be sent separately by post. You can change this PIN code at any ATM in Switzerland.

In order for you to earn IKEA points on your credit card transactions, Cembra Money Bank requires your IKEA number. Cembra Money Bank transmits the total points collected to IKEA per settlement period. IKEA does not learn which purchases were made where with the credit card and how much they cost. The GoodPriv@cy privacy seal also guarantees that data protection is guaranteed at IKEA. This certifies that IKEA handles customer data in accordance with data protection regulations.

This means that you pay no annual fee for your IKEA Family Credit Card: and not only in the first year, but also in subsequent years. This applies to both the main card and the additional card.

Cembra Money Bank credit cards are equipped with the latest chip technology and offer you the highest level of protection against card misuse. This technology allows identification by PIN code to obtain approval for transactions. Many payment terminals have already replaced signature with PIN. Some payment terminals still require you to merely confirm the payment with your signature or you have to sign the receipt in addition to the PIN.

If the card is used in foreign currencies, the cardholder acknowledges a processing surcharge on the total amount converted into Swiss francs and the conversion rate used by the issuer on the date of international transaction processing. The amount of the processing surcharge is based on the applicable overview of charges.

If a partial payment of the monthly invoice is made within the payment period of 20 days, the credit card holder will be charged credit interest from the transaction date.

If the credit card holder makes a payment late or does not make a payment at all within the 20-day period, interest on arrears will be charged at the credit interest rate. No default interest is charged on the credit interest.

Interest is calculated on each transaction (payment by card) individually from the transaction date until receipt of payment.

Interest is calculated on a current account basis. The annual interest rate for transactions outside IKEA is 13.95%; inside IKEA it is 7.95%.

You have three attempts to enter the PIN code correctly. After the third incorrect entry, the card will be blocked. This is for your security in the event that an unauthorised person tries to use your card. Should this occur, please contact our customer service (telephone number 044 439 40 20) so that we can send you a new PIN code.

In the event of loss or theft, the card must be blocked immediately by calling 044 439 40 20. This service is available 24 hours a day, 365 days a year. If you are abroad, you can reach us on +41 44 439 40 20. We recommend that you keep this 24-hour service number, which can also be found on the back of your credit card, in a separate place or save it directly onto your mobile phone. We will charge you a fee of CHF 20 for the replacement card.

If you have forgotten your PIN code, you can request a new PIN code by calling 044 439 40 20. You will be charged a fee of CHF 20.

To prevent misuse of your Mastercard credit card, please take note of the following:

• Upon receipt of your Mastercard credit card, sign it immediately in the space provided on the back.
• Change the PIN code you receive in a separate letter before your first use. The PIN code you choose must not be a combination that is easy to guess, such as a telephone number, date of birth or car registration number. You can change your PIN at any ATM.
• Always store the card with the utmost care and do not entrust the credit card or card number to anyone else.
• Check your monthly statements for incorrect transactions or other irregularities and notify us immediately on 044 439 40 20 if you discover any such entries.

A processing surcharge of 3.75% will be added to the total amount of Swiss or foreign lottery, betting and casino transactions. This also applies to transactions processed on domestic and foreign websites for lottery, betting and casino transactions. The Swiss lottery companies Swisslos and Loterie Romande are exempt from the processing surcharge.

You can find all important information here.

You can use your card to collect IKEA points at 43 million locations worldwide where Mastercard is accepted. As an IKEA Family member, you earn points with every purchase made outside IKEA stores: for every franc you spend, you collect one IKEA point - worldwide. Enjoy an IKEA gift card every quarter!

• Sign the back of your credit card immediately upon receipt.
• Void your old credit card by cutting through the magnetic strip and chip.
• Never disclose your credit card data (CVC, PIN code) for information purposes; even if you are assured that the card will not be charged.
• Write down your credit card number and emergency number and keep them separate from the card.
• In addition, save the emergency number on your mobile phone: Cembra Money Bank 24h Blocking Centre +41 44 439 40 20.
• Do not write down your PIN code anywhere.
• Ignore any emails that ask you for credit card information.

Contact the 24-hour service immediately (telephone number 044 439 40 20) and describe your suspicion. You can have the card blocked immediately.

Report the misuse by phone or in writing within the 30-day complaint period. The complaint form can be found here.

• In the event of suspicion or fraud, credit cards are replaced.
• In the event of suspicious transactions, the cardholder will be informed. A specialised fraud team takes active, professional and preventive action against misuse. The latest systems have kept the misuse rate at a very low level for many years.

• NEVER disclose your credit card details (card number, expiry date, CVC, PIN code) for information purposes; even if you are assured that the card will not be charged.
• Ensure that you only carry out internet transactions over a secure connection (e.g. SSL). To ensure this, always check for the image of a padlock (confirmation of a secure connection) in the status bar and that the URL starts with "https".
• When making purchases, always check the merchant's terms and conditions before entering your credit card information and completing your order.
• Only use your credit card to pay for purchases from reputable providers. Signs that a provider is reputable include transparent information about data encryption, provision of the company’s address, email address and telephone number of the company as well as the existence of general terms and conditions. Print out the order or the merchant’s homepage or remember the URL. Keep all records.
• Do not place orders with your credit card on public computers (e.g. internet café). The data can be cached and read by the next visitor.

• The PIN guarantees the highest level of security when authorising card transactions via a card reader (e.g. in sales outlets), but does not protect against misuse on the internet.
• The cardholder is required to enter the CVC code when making purchases on the internet. This code is the 3-digit code on the back of the card (located in the signature field). This additional security ensures that the online buyer must have seen the physical card at least once.
• To make internet transactions more secure, you can request your personal Mastercard® SecureCode, which provides even better protection against unauthorised access when shopping by employing internationally recognised security standards. For each purchase, the credit card holder must identify themselves by entering their personal SecureCode. You can find out how to register for the free Mastercard SecureCode and more information about it here.

If all due diligence measures have been taken into account by the cardholder, the Bank will be liable for misuse by third parties.

A payment period of 20 days begins with the invoice date. Please note that the payment must reach Cembra Money Bank within this period. Therefore, please make your payment early enough so that we receive the invoice amount in time.

Yes, cardholders of a Cembra Money Bank credit card can pay their bills via direct debit (LSV). The total invoice amount will be debited directly from the bank or post office cheque account specified by the cardholder.

Cardholders can revoke the account debit within 30 days. Cembra Money Bank will levy a processing charge of CHF 30 for every account debit rejected by the bank or post office and every unjustified objection. If the automatic account debit is rejected three times in a row, the LSV order will be cancelled by Cembra Money Bank and a payment slip will be sent to the cardholder.

You will receive a reminder, which is subject to a charge. You will also be charged credit or default interest.

Holders of a Cembra Money Bank credit card can pay their monthly bill in two ways: a) Payment of the full invoice amount If cardholders pay the full invoice amount within the payment period, no credit interest is charged. b) Partial payment Cardholders have the option to pay a partial amount. This must be at least the minimum amount (3% of the invoice amount, minimum CHF 50.-) indicated on the monthly invoice. Please note that paying a partial amount will result in a credit interest charge.

You will be charged a processing surcharge of 1.5% on the converted total amount for transactions in foreign currency (or CHF transactions abroad) carried out abroad (excluding Liechtenstein). This also applies to transactions made on foreign websites.

• in foreign currency at a point of sale or in foreign currency on the internet
• in Swiss francs at a foreign point of sale or on a foreign website

Internet providers often give the impression that they are Swiss providers (e.g. domain with ".ch", prices in CHF). The provider’s legal notice or general terms and conditions provide information about the company headquarters; these can be checked on the respective merchant’s online platform.

All transactions settled in Swiss francs with a Swiss credit card at a foreign point of acceptance are deemed to be foreign transactions in Swiss francs. This is either a transaction with a direct currency conversion into Swiss francs at the respective place of purchase or a transaction in Swiss francs on a foreign website (purchases on the internet or via app).

It allows you to customise your IKEA Family Credit Card with your own design, such as a snapshot of your family, a pet or one from your holidays. For a fee of CHF 30, you can order your personal design on ikea.ch/credit-card. It's really easy: You upload your photo online and send it to us for processing.

The Ikea Family Credit Card offers cardholders Travel & Purchase insurance

• Coverage and emergency assistance abroad
• Coverage against theft and accidental damage of purchased goods

The trip and/or goods must be paid for with a valid Ikea Family Credit Card in order to be covered by the insurance.

• Private travel with at least one overnight stay and planned outward and return journey or a scheduled day trip with corresponding prior booking, for a maximum duration of 90 days per trip
• The insured person must be in possession of a valid Ikea Family Credit Card and the trip and/or goods must be paid for with the Credit Card
• Insured services must be organised or approved by the claim centre

Yes, the insurance coverage is valid as long as there exists a valid Ikea Family Credit Card agreement between the customer (the insured) and Cembra.

This insurance coverage is only available with the Ikea Family Credit Card.

As a rule, all exclusions are listed in the insurance conditions.

A summary of the most important exclusions:

Travel

• Damage and/or losses that are intentionally caused by the insured person
• Damage and/or losses resulting from acts of terror or war
• Damage and/or losses resulting from epidemics, pandemics, quarantines
• Damage and/or losses resulting from participation in extreme sports
• Damage and/or losses resulting from trips, which are not classed as insured private trips

Purchase

• Damage under CHF 50
• Damage and/or losses that are intentionally caused by the insured person
• Electronic devices

No, that is not possible. The insurance coverage is automatically included with the Ikea Family Credit Card at no additional cost to the customer.

No, that is not possible.

The maximum sum insured is the same for all cardholders of the Ikea Family Credit Card and is valid from the point at which the credit card agreement has been finalised. As such, no adjustments can be made.

However, customers have the option of applying for comprehensive insurance cover on our homepage with our Travel Protect insurance.

As a rule, the coverage begins with the purchase of the card and ends with the termination of the card contract.

In addition, the trip and/or goods must be paid for with the valid Ikea Family Credit Card.
Important: The claim centre of Chubb Versicherungen (Schweiz) AG must give their approval via telephone on +41 43 508 39 55 before any services can be rendered.

The insurance covers private travel with at least one overnight stay and planned outward and return journey or a scheduled day trip with corresponding prior booking, for a maximum duration of 90 days per trip, if the trip or goods were paid for with the valid Ikea Family Credit Card.

All cardholders (insured persons) of a valid Ikea Family Credit Card:

• Partners living in the same household
• Their children, under the age of 25, providing that their trip was also purchased with the Ikea Family Credit Card

The insurer is Chubb Versicherungen (Schweiz) AG, a corporation in accordance with Swiss law, based in Bärengasse 32, 8001, Zurich.

In accordance with the Insurance Contract Act (VVG), all information that expands on the information presented in this FAQ can be found in the customer information documentation as well as in the general and special insurance conditions. These are supplied to the customer along with the credit card application and can be found at www.cembra.ch/travel-purchase-versicherung.

The insurance is valid worldwide

The insurance is a component of the Ikea Family Credit Card and comes at no extra cost to the cardholder

You must report any claims to the claim centre of Chubb Versicherungen (Schweiz) AG.

How should I contact the claim centre of Chubb Versicherungen (Schweiz) AG in the event of a claim?

Claims can be reported via e-mail to: claims.cembra@chubb.com

In an emergency, call the claim centre on +41 43 508 39 55

Please send any queries regarding insurance coverage directly to the insurer via e-mail.
E-mail: service.cembra@chubb.com (for general inquiries)
E-mail: claims.cembra@chubb.com for questions about a specific claim)
Tel.: +41 43 508 39 55 (valid for all 3 languages and for assistance, claims and services)

The insurer takes down the personal details of the customer, clarifies the nature of the claim and organises the applicable assistance or payment in accordance with the type of claim.

Subsequently, the insurer will check to see whether the customer is in possession of a valid Ikea Family Credit Card.

The decision is made by the insurer, Chubb Versicherungen (Schweiz) AG. Cembra will provide no information, advice or estimates regarding any claim.
The general and special terms and conditions of insurance shall remain in effect