Self-Service
The Cembra App gives you control at any time of your credit card(s):
Our Self-Services:
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Modify your personal information (change your address, telephone and e-mail)
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Pause and reactivate card(s)
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View PIN
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Check your invoices activate and deactivate push notifications
Talk to us.
Contact us if you can’t find the answer via Self Service.
Cards
| Block your credit card | If your credit card is lost, stolen, or if you notice any unusual transactions, you can immediately block it in the Cembra App, order a replacement card, and report the suspicious transaction. | 24 hours |
| Register now and benefit from the Cembra App | Order your personal registration letter for the Cembra App now. | 24 hours |
| Lost or stolen credit cards International |
| 7 days a week |
| Questions about Certo! credit cards | 044 439 54 50 | Mon-Fri: 08.00-18.00 |
| Questions about TCS credit cards | 044 439 40 38 | Mon-Fri: 08.00-18.00 |
| Questions about other credit cards | 044 439 54 50 | Mon-Fri: 08.00-18.00 |
| Questions about the announcement of the price increase | 044 439 54 50 | Mon-Fri: 08.00-18.00 |
Car Financing
| Customer service | 044 439 54 50 | Mon-Fri: 09.00-12.00 |
Loans
| Customer service Cembra | 044 439 54 50 | Mon-Fri: 09.00-18.00 |
| Customer service cashgate for | 044 439 54 50 | Mon-Fri: 09.00-18.00 |
Savings
| Service contact for saving account and medium-term notes customers | Mon-Fri: 09.00-17.00 |
General enquiries
| For general enquiries | 044 439 54 50 | Mon-Fri: 08.00-12.00 |