How can we help?

Self-Service

The Cembra App gives you control at any time of your credit card(s):

Our Self-Services:

  • Modify your personal information (change your address, telephone and e-mail)
  • Pause and reactivate card(s)
  • View PIN
  • Check your invoices activate and deactivate push notifications

Talk to us.

Contact us if you can’t find the answer via Self Service.

Cards

Block your credit card

If your credit card has been damaged, lost or stolen, you can block and reactivate it yourself at any time using the Cembra App.

Please contact our customer service in any case, should you notice unusual purchase amounts on your credit card account or if you have definitely lost your credit card: +41 (0)44 439 40 20.


24 hours

Register now and benefit from the Cembra App

Order your personal registration letter for the Cembra App now.

Order personal registration letter


24 hours

Lost or stolen credit cards
International +41(0)44 439 40 20
  7 days a week

 
       
Questions about Certo! credit cards
+41(0)44 439 54 50

Mon-Fri:
Sat:
08.00-20.00
09.00-16.00
Questions about Certo! credit
cards and the application
process
     
       
Questions about TCS credit
cards

+41(0)44 439 40 38

Mon-Fri: 08.00-18.00
Questions about TCS credit
cards and the application
process
     
       
Questions about other
credit cards

+41(0)44 439 40 20

Mon-Fri: 08.00-18.00
Questions about the various
credit cards and the
application process
     

Car Financing

Customer service
0844 850 854
Mon-Fri:
08.00-12.00
Customer service for new and
existing customers
    13.00-17.30
       
Dealer hotline
0800 800 040
Mon-Fri:
08.00-17.30
Partner/dealer hotline
 

Loans

Customer service 044 439 54 54 Mon-Fri: 09.00-18.00
Questions about loans      

     
Payment protection insurance
0848 000 398 
Mon-Fri:
09.00-17.00 
Questions about unemployment,
illness, accidents or disability
     

Savings

Medium-term bonds
044 439 54 00
Mon-Fri:
09.00-17.00
Questions about the product or
service
     
       
Investment accounts
044 439 54 00
Mon-Fri:
09.00-17.00
Questions about the product or
service
     

General enquiries

For general enquiries
+41(0)44 439 81 11
Mon-Fri:
08.00-12.00
13.00-17.30

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