We ensure that we offer our customers products that are in line with their financial capabilities. In doing so, we act in accordance with our principles of responsible lending and support them with advice and information on all financial matters.
With tailor-made financing and payment solutions, we help our customers to realise their goals and aspirations. As a regulated Swiss bank, we act in accordance with legal requirements, regulatory requirements and defined internal standards. By implementing these requirements responsibly, we ensure transparency and integrity.
Our actions are guided by the principles of responsible lending. We provide clear information about the opportunities and risks of financing and ensure that our customers are well informed. Through our active participation in industry organisations, we promote measures to prevent over-indebtedness and contribute to the further development of key standards.
In addition, we are committed to financial education – including continuous training for our customer service employees and providing information via various digital channels. This enables us to strengthen our customers’ financial knowledge and empower them to make informed financial decisions.
Christian Stolz
Business Unit Leader Payments“Our goal is to offer our customers solutions that adapt to their needs and help them manage their finances effectively and responsibly every day.”
Eric Anliker
General Counsel“We ensure that we offer our customers financial products which adhere to the highest standards of integrity and compliance.”
Bernardo de Barros Franco
Chief Customer & Growth Officer“We want our customers to feel informed, supported and confident whenever they make a financial decision with us.”
Peter Schnellmann
Business Unit Leader Lending“We create simple, transparent financing solutions that are built around our customers’ needs.”
Alona Eiduka
Chief Operating Officer“We encourage continuous learning and development so that our employees can help our customers make informed financial decisions.”